STUDIO POLICY
*Please read ALL information and studio policies before booking your appointment.
Skin & Artistry operates in full compliance with all applicable municipal bylaws, Interior Health Authority regulations, and provincial standards for infection prevention and control. We are committed to providing a safe, professional, and respectful environment for all clients.
1. Health & Safety Standards
• All procedures are performed using single-use, sterile needles and disposable supplies where applicable.
• All equipment and work surfaces are disinfected before and after every procedure, following Health Canada–approved protocols.
• Gloves are worn at all times during treatment, and strict hand hygiene is maintained.
• All pigments used are cosmetic-grade, Health Canada–approved, and stored according to manufacturer guidelines.
2. Client Eligibility & Consent
• Clients must be 18 years of age or older. Government-issued photo ID is required at the first appointment.
• A detailed health and medical intake form must be completed prior to any procedure.
• A signed informed consent form is required, acknowledging potential risks, healing expectations, and outcomes.
• We cannot proceed with services for individuals who are:
• Pregnant or breastfeeding.
• Under the influence of drugs or alcohol.
• Experiencing active skin conditions or infections in the treatment area.
• Taking certain medications (e.g., blood thinners, Accutane) unless cleared by a physician.
3. PMU Brows – Procedure Guidelines
• A patch test may be offered for pigment sensitivity if requested or deemed necessary.
• Final results vary depending on skin type, lifestyle, and aftercare. A follow-up “perfection session” within 6–8 weeks is recommended for optimal results.
• Touch-ups outside the recommended time frame will be charged at the current touch-up rate.
4. Paramedical Tattooing & Scar Revision
• Services are intended for camouflaging or improving the appearance of healed scars and are not a medical treatment.
• Scars must be fully healed (generally 12–18 months old) and free of redness or keloid activity before treatment can proceed.
• Clients recently undergoing surgery, radiation, or laser treatments must provide written clearance from a healthcare provider.
• Multiple sessions may be required for optimal results. Results will vary based on scar condition, skin type, and pigment retention.
5. Appointment & Deposit Policy
• A non-refundable deposit is required to secure your booking. This deposit will be applied toward your final service cost.
• Cancellations or rescheduling require at least 48 hours’ notice to avoid forfeiting your deposit.
• Late arrivals of more than 15 minutes may result in rescheduling and deposit loss.
6. Aftercare Responsibility
• Detailed aftercare instructions will be provided after each service.
• Following aftercare is essential for optimal healing and results.
• Failure to follow aftercare guidelines may affect pigment retention and overall outcome; adjustments due to improper aftercare will be billed as a new session.
7. Liability & Results Disclaimer
• While every effort is made to ensure the best possible outcome, individual results cannot be guaranteed due to variables in skin type, healing, and lifestyle factors.
• Skin & Artistry is not responsible for any adverse reactions or outcomes caused by failure to follow pre- or post-procedure guidelines.
• All procedures are performed in accordance with the City of Kelowna bylaws and Interior Health Authority regulations.
8. Confidentiality
• All client records are kept strictly confidential in accordance with British Columbia’s Personal Information Protection Act (PIPA).
• Client photographs may be used for educational or marketing purposes only with written consent.
PRIVACY POLICY
PRIVACY POLICY
We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.
1. Introduction
We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.
2. Identifying Purposes
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
3. Consent
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.